PENGARUH INFLUENCER MARKETING, BRAND IMAGE, CUSTOMER TRUST, DAN BUYING INTEREST TERHADAP PURCHASE DECISION PRODUK KECANTIKAN
DOI:
https://doi.org/10.34127/jrlab.v14i3.1715Keywords:
Influencer Marketing, Brand Image, Customer Trust, Buying Interest, Purchase DecisionAbstract
This study aims to analyze the influence of influencer marketing, brand image, customer trust, and buying interest on purchase decisions for beauty products. The subjects of this study were beauty product users who actively use social media and have made purchases based on influencer recommendations. The research method used was a quantitative survey approach. Data were collected through an online questionnaire and analyzed using multiple linear regression with the help of SPSS software. The results showed that influencer marketing, brand image, customer trust, and buying interest, both partially and simultaneously, had a positive and significant influence on purchase decisions. These findings provide important implications for beauty industry players to optimize digital marketing strategies, build consumer trust, strengthen brand image, and increase purchase interest to encourage purchasing decisions.
References
Alifa & Saputri. (2022). Impact Of Influencer Marketing And Omni-Channel Strategies On Consumer Purchase Intention On Sociolla Pengaruh Influencer Marketing Dan Strategi Omni-Channel Terhadap Purchase Intention Konsumen Pada Sociolla. 7(1), 64–74. http://e-journal.stie-aub.ac.id/index.php/probank
Azzahra, S., Setiawan, H., & Detmuliati, A. (2024). Buying interest sebagai Mediasi antar Citra Perusahaan dan Purchase decision Paket Wisata. Politeknik Negeri Sriwijaya.
Alonso-Garcia, J., Pablo-Marti, F., Núñez-Barriopedro, E., & Cuesta-Valiño, P. (2023). Digitalization in B2B marketing: omnichannel management from a PLS-SEM approach. Journal of Business and Industrial Marketing, 38(2), 317–336. https://doi.org/10.1108/JBIM-09-2021-0421
Anantharaman, R., Prashar, S., & Tata, S. V. (2023). Examining the influence of customer-brand relationship constructs and bandwagon effect on brand loyalty. Benchmarking, 30(2), 361–381. https://doi.org/10.1108/BIJ-06-2021-0365
Arief, M., Mustikowati, R. I., & Chrismardani, Y. (2023a). Why customers buy an online product? The effects of advertising attractiveness, influencer marketing and online customer reviews. LBS Journal of Management & Research, 21(1), 81–99. https://doi.org/10.1108/lbsjmr-09-2022-0052
Arief, M., Mustikowati, R. I., & Chrismardani, Y. (2023b). Why customers buy an online product? The effects of advertising attractiveness, influencer marketing and online customer reviews. LBS Journal of Management & Research, 21(1), 81–99. https://doi.org/10.1108/lbsjmr-09-2022-0052
Arif & Sari. (2020). Pengaruh country origin, brand imagedan kualitas pelayanan terhadap Purchase decision makanan pada aplikasi grab di universitas muhammadiyah sumatera utara pada masa pandemi covid-19.
Commer Soc Sci, P. J., Abid Azhar Student, K., Aniza Che Wel, C., & Ngayesah Ab Hamid, S. (2024). Examining Loyalty of Social Media Influencers-The Effects of Self-Disclosure and Credibility. In Pakistan Journal of Commerce and Social Sciences (Vol. 2024, Issue 2).
Christiana, I., & Lubis, S. N. (2023). Peran Mediasi Buying interest pada Pengaruh Celebrity Endorser dan Social Media Marketing terhadap Purchase decision. Universitas Muhammadiyah Sumatera Utara..
ElSayad, G., & Mamdouh, H. (2024). Are young adult consumers ready to be intelligent shoppers? The importance of perceived trust and the usefulness of AI-powered retail platforms in shaping purchase intention. Young Consumers. https://doi.org/10.1108/YC-02-2024-1991
Enke, N., & Borchers, N. S. (2019). Social Media Influencers in Strategic Communication: A Conceptual Framework for Strategic Social Media Influencer Communication. International Journal of Strategic Communication, 13(4), 261–277.
Farivar, S., Wang, F., & Yuan, Y. (n.d.). Influencer marketing: a perspective of the elaboration likelihood model of persuasion. In Journal of Electronic Commerce Research (Vol. 24).
Hair, & et al. (2019). Guest editorial: Sports management research using partial least squares structural equation modeling (PLS-SEM). In International Journal of Sports Marketing and Sponsorship (Vol. 23, Issue 2, pp. 229–240). Emerald Group Holdings Ltd. https://doi.org/10.1108/IJSMS-05-2022-242
Hawkins, M. A., & Saleem, F. Z. (2024). Influencer advertising: facilitating poor-fitting influencer posts. Management Decision, 62(1), 200–218. https://doi.org/10.1108/MD-02-2023-0261
Hidayat et al. (2017). e-Jurnal Riset Manajemen PRODI MANAJEMENCOM (Studi Pada Mahasiswa S1 Fak.Ekonomi Unisma Angkatan 2013). www.fe.unisma.ac.id
Hien, N. N., Phuong, N. N., van Tran, T., & Thang, L. D. (2020). The effect of country-of-origin image on purchase intention: The mediating role of brand image and brand evaluation. Management Science Letters, 10(6), 1205–1212. https://doi.org/10.5267/j.msl.2019.11.038
Javed, T., Mahmoud, A. B., Yang, J., & Xu, Z. (2024). Green branding in fast fashion: examining the impact of social sustainability claims on Chinese consumer behaviour and brand perception. Corporate Communications. https://doi.org/10.1108/CCIJ-12-2023-0169
Jefryansyah, J., & Muhajirin, M. (2020). Analisis Pengaruh Kepercayaan Dan Keamanan Terhadap Purchase decision Barang Secara Online. Target : Jurnal Manajemen Bisnis, 2(1), 85–94. https://doi.org/10.30812/target.v2i1.703
Kartikasari, D., Arifin, Z., & Hidayat, K. (2013). Pengaruh Perilaku Konsumen Terhadap Purchase decision. Jurnal Administrasi Bisnis S1 Universitas Brawijaya, 3(2), 74110.
Kilumile, J. W., & Zuo, L. (2024). The Nexus of Influencers and Purchase Intention: Does Consumer Brand Co-Creation Behavior Matter? Journal of Theoretical and Applied Electronic Commerce Research , 19(4), 3088–3101. https://doi.org/10.3390/jtaer19040149
Kim, D. Y., & Kim, H. Y. (2021). Influencer advertising on social media: The multiple inference model on influencer-product congruence and sponsorship disclosure. Journal of Business Research, 130, 405–415.
Kotler & Amstrong. (2012). Dasar-Dasar Pemasaran. Jilid I, Alih Bahasa Alexander Sindoro dan Benyamin Molan. Jakarta: Penerbit Prenhalindo. www.penerbit.medsan.co.id
Laili, I. R., & Subkhan, M. (2024). Pengaruh Inovasi dan Promosi Produk terhadap Purchase decision dengan Buying interest sebagai Variabel Mediasi: Studi Kasus Buketnanaa_Jogja. STIE Widya Wiwaha
Lapania Konita. (2024). Pengaruh Influencer Marketing dan Brand image terhadap Purchase decision Produk Wardah di Tangerang Selatan. Prosiding Seminar Nasional Ilmu Manajemen Kewirausahaan Dan Bisnis, 1(1), 321–335. https://doi.org/10.61132/prosemnasimkb.v1i1.25
Liang, H. L., & Lin, P. I. (2018). Influence of multiple endorser-product patterns on purchase intention: An interpretation of elaboration likelihood model. International Journal of Sports Marketing and Sponsorship, 19(4), 415–432. https://doi.org/10.1108/IJSMS-03-2017-0022
Lou, C., & Kim, H. K. (2019). Fancying the New Rich and Famous? Explicating the Roles of Influencer Content, Credibility, and Parental Mediation in Adolescents’ Parasocial Relationship, Materialism, and Purchase Intentions. Frontiers in Psychology, 10, 491161. https://doi.org/10.3389/fpsyg.2019.02567
Lv, J., Yang, R., Yu, J., Yao, W., & Wang, Y. (2023). Macro-influencers or meso-influencers, how do companies choose? Industrial Management and Data Systems, 123(12), 3018–3037. https://doi.org/10.1108/IMDS-05-2022-0310
Mahri, A. J. W., Juliana, J., Monoarfa, H., Rohepi, A. P., & Karim, R. (2024). Integrating country of origin, brand image and halal product knowledge: the case of the South Korean skincare in Indonesia. Journal of Islamic Marketing, 15(1), 244–259. https://doi.org/10.1108/JIMA-12-2021-0390
Martinez-Lopez, F. J., Anaya-Sanchez, R., Giordano, M. F., & Lopez-Lopez, D. (2020). Behind influencer marketing: key marketing decisions and their effects on followers’. Journal of Marketing Management, 36(7–8), 579–607.
Mukherjee, K. (2020). Social media marketing and customers ’ passion for brands. Emerald Insight, 38(4), 509–522. https://doi.org/10.1108/MIP-10-2018-0440
Nguyen, X. H., Nguyen, T. T., Anh Dang, T. H., Dat Ngo, T., Nguyen, T. M., & Anh Vu, T. K. (2024). The influence of electronic word of mouth and perceived value on green purchase intention in Vietnam. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2023.2292797
Nurhasanah, Mahliza, F., Nugroho, L., & Putra, Y. M. (2021). The Effect of E-WOM, Brand Trust, and Brand Ambassador on Purchase Decisions at Tokopedia Online Shopping Site. IOP Conference Series: Materials Science and Engineering, 1071(1), 012017. https://doi.org/10.1088/1757-899x/1071/1/012017
Nurlida, R. A. (2022). Pengaruh Influencer Marketing dan Online Customer Riview terhadap Purchase Intention melalui Perceived Value Produk Serum Somethinc. Jurnal Ilmiah Bidang Sosial Dann Ekonomi, 8544.
Oktavia, K. N., & Mariam, S. (2024). Social Media Marketing, Brand Image, Brand Awareness, Perceived Quality And Purchase Intention In Skincare Product Users. Jurnal Ilmiah Manajemen Kesatuan, 12(5), 1595–1612. https://doi.org/10.37641/jimkes.v12i5.2780
Rai, J. S., Cho, H., Yousaf, A., & Itani, M. N. (2024). The influence of event-related factors on sport fans’ purchase intention: a study of sponsored products during televised sporting events. Asia Pacific Journal of Marketing and Logistics, 36(1), 85–105. https://doi.org/10.1108/APJML-11-2022-0959
Rehman, A. U., & Elahi, Y. A. (2024). How semiotic product packaging, brand image, perceived brand quality influence brand loyalty and purchase intention: a stimulus-organism-response perspective. Asia Pacific Journal of Marketing and Logistics. https://doi.org/10.1108/APJML-12-2023-1237
Saputri, C. N., & Rivai, A. R. (2022). Pengaruh Kemudahan Penggunaan, Sikap Konsumen dan Kepercayaan Konsumen Terhadap Niat Beli Ulang E-Wallet Shopeepay. SEIKO : Journal of Management & Business, 5(1), 2022–2153. https://doi.org/10.37531/sejaman.v5i1.1522
Putri, L., & Kamenner, D. (2023). Buying interest sebagai Variabel Mediasi pada Pengaruh Inovasi Produk dan Promosi terhadap Purchase decision Nivea di Kota Padang. Universitas Bung Hatta.
Sari & Wardani. (2020). Pengaruh_Kepercayaan_Dan_Kemudahan_Terha.
Sarstedt, M., & Moisescu, O. I. (2024). Quantifying uncertainty in PLS-SEM-based mediation analyses. Journal of Marketing Analytics, 12(1), 87–96. https://doi.org/10.1057/s41270-023-00231-9
Shi, J., & Jiang, Z. (2023). Chinese cultural element in brand logo and purchase intention. Marketing Intelligence and Planning, 41(2), 171–185. https://doi.org/10.1108/MIP-04-2022-0175
Stuch, C., Nystrom, A. G., & Colliander, J. (2019). Influencer marketing: The impact of disclosing sponsorship compensation justification on sponsored content effectiveness. Journal of Communication Management, 23(2), 109–122.
Sugiarto Maulana, Y., & Marista, M. (n.d.). The Effect of Brand Image and Brand Trust on Oppo Cellphones Purchasing Decisions In Banjar City a r t i c l e i n f o.
Tan, K. L., Hii, I. S. H., Lim, X. J., & Wong, C. Y. L. (2024). Enhancing purchase intentions among young consumers in a live-streaming shopping environment using relational bonds: are there differences between “buyers” and “non-buyers”? Asia Pacific Journal of Marketing and Logistics, 36(1), 48–65. https://doi.org/10.1108/APJML-01-2023-0048
Utomo, I. W. (2017). Pengaruh Brand Image, Brand Awareness, dan Brand Trust terhadap Brand Loyalty Pelanggan Online Shopping (Studi Kasus Karyawan di BSI Pemuda). 8.
Vrontis, D., Makrides, A., Christofi, M., & Thrassou, A. (2021). Social media influencer marketing: A systematic review, integrative framework and future research agenda. International Journal of Consumer Studies, 45(1), 617–644.
Wahyuni, S., Irawan, H., & Endang Sofyan, I. (n.d.). The influence of trust, easy of use and quality information on purchase decision on online fashion site zalora.co.id.
Wardani, d. S. D., & maskur, a. (2022). Pengaruh celebrity endorser, Brand image dan kepercayaan terhadap Purchase decision produk scarlett whitening (Studi Kasus Pengguna Scarlett Whitening). Jesya, 5(2), 1148–1160. https://doi.org/10.36778/jesya.v5i2.689
Woodroof, P. J., Howie, K. M., Syrdal, H. A., & VanMeter, R. (2020). What’s done in the dark will be brought to the light: effects of influencer transparency on product efficacy and purchase intentions. Journal of Product and Brand Management, 29(5), 1–14.
Yunita Dewi, R., Tri Haryono, A., & Gagah, E. (2017). Pengaruh kepercayaan konsumen, kemudahan dan kualitas informasi terhadap Purchase decision secara online dengan buying interest sebagai variabel intervening (studi pada pengguna situs jual beli bukalapak.com). https://kominfo.go.id,
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Author

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Jurnal Lentera Bisnis disebarluaskan di bawah Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional.
Berdasarkan ciptaan pada https://plj.ac.id/ojs/index.php/jrlab